FAQ's

1. What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer secure payment options through PayPal and Apple Pay.

2. Do you offer refunds?

Unfortunately, we do not offer refunds. All sales are final. However, if you receive a defective or damaged item, please contact us immediately and we will work with you to resolve the issue.

3. How secure is your payment gateway?

At Ezaari, we take the security of your personal information very seriously. Our payment gateway is encrypted and secured using industry-standard SSL technology. This ensures that your payment details are protected and cannot be accessed by unauthorized individuals.

4. How long does shipping take?

Once your order is processed, it will be shipped within 1-2 business days. Shipping times may vary depending on your location. Standard shipping within India typically takes 5-7 business days, while express shipping takes 2-3 business days.

5. Do you offer international shipping?

Currently, we only offer shipping within India. We do not offer international shipping at this time.

6. Can I track my order?

Yes, once your order has been shipped, you will receive an email with tracking information. You can use this information to track the progress of your shipment.

7. What should I do if I receive a defective or damaged item?

If you receive a defective or damaged item, please contact us immediately. We will require photos of the item to assess the issue. Once the issue is confirmed, we will work with you to provide a suitable solution, such as a replacement or store credit.

8. Can I cancel or change my order?

Once an order has been placed, it cannot be canceled or changed. We strive to process and ship orders as quickly as possible, so please review your order carefully before completing the purchase.

9. Do you offer gift wrapping?

Currently, we do not offer gift wrapping services. However, our jewelry pieces come beautifully packaged, making them perfect for gifting.

10. How can I contact customer support?

If you have any further questions or need assistance, you can reach out to our customer support team at contact@ezaari.com. We are here to help and will respond to your inquiry as soon as possible.